Our team is the opposite: we push our engineers as far forward to the customer as possible. Our breadth of knowledge is strong and we have a genuine interest in solving the problem, as opposed to call centers. Our leadership are engineers first -- we’re all inquisitive and naturally trying to figure out the best solution to the client’s problem.
Serving the customer quickly, getting them to the point where they are testing what they need to test in the quickest, simplest way possible.
Our ability to do this creates value because it means giving customers a solution where they only pay for what they need, and they don't have to buy that super expensive product.
The most important thing to the client is ease of use. Testing is not always their expertise -- they want someone to help make it simple because they don't want to spend their resources and hours that way. In my experience, that hasn't changed over the last three decades.