We believe testing tools should start with a flexible and affordable base that can be easily customized so that clients only pay for what they need.
We believe if you buy a solution from us, we should help you use it and integrate it to solve your problem in the simplest way. We genuinely want to serve the customer well, and our engineers never hide behind call centers.
Over 90% of our customer feedback points to our flexibility and service as the reason they've partnered with Valid8. We've succeeded in giving our clients a refreshing change from the testing status quo, and we look forward to sharing that success with you.
I didn't want to be spending a lot of money and time and effort learning or setting up the entire eNodeB and core network when really all I needed was IP connectivity. It was reasonably clear in the material I could get and pay for what I needed, and not pay and spend time on a bunch of other stuff.
It's allowed us to have more units -- we already purchased a second unit. Here, we build wireless networks, so I thought maybe I should start purchasing internal gear and spend time and effort versus cost in dollars, but with Valid8 we don't have to -- that's why it's made sense for me. Internal equipment is fairly expensive.
The thing I'm always after is, does it work. One time I needed this interface and we had a problem with [collaborating company name]. I needed to know for sure, is this problem on our side, or their side? When something goes wrong everyone always points at the other person. Ian was traveling to Canada for us and primarily Winnie as the engineering manager, she was with us and leading most of the effort.
The last time I asked for support on a feature I wasn't familiar with, their support was not willing to educate me a bit, even though I'm the dumb user of their tool and I don't have training on their tool. They seemed reluctant. They would rather sell me a class than tell me how to use their tool.
Valid8's strength, which has certainly bought our loyalty, is the fact that we could approach Valid8 support to get our tools working on your Valid8 system. When we expressed a need for urgent support, Ian and his team have been responsive to that. Flexibility, and working with us to provide a solution to whatever it is that we're doing, that's what stands out.
Their product allows them to do that because it's more software based -- it's not tied to hardware. The competitors' main products are hardware based.
The most important thing to the client is ease of use. Testing is not always their expertise, they want someone to write the test script and do the test cases because they don't want to spend their resources and hours that way; in my experience, over the last three decades, that hasn't changed.
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