...MEETS THE SOLUTION
Due to confusion between “West Market Street” and “South Market Street” during a 911 call, first responders forced open the door of a historic home and the city & county had to pay $25,000 to repair the property damage. This figure doesn’t include the Operational costs, delayed care for the actual emergency and the Legal liability and Reputational damage.
During a house fire, emergency services were dispatched to the wrong address due to a verification issue by dispatch. A woman died in the fire and this case raised serious questions about negligence and breach of duty by the 911 system.