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SUPPORT

Technical Support

Contact Support

We have a number of support and maintenance packages available.

 

Targeted Response Times

  Problem Class
Problem Level
Critical
Significant
Moderate
Non-Critical
Description
The software is critically affected and unusable.
The software is seriously affected but still usable but in a reduced capacity. No acceptable work-around is available.
The software is moderately affected but is still functioning. The issue may be temporarily circumvented using an available workaround.
Non-critical issues, general questions, enhancement requests or documentation issues.
Target Response Time
< 1 hour
< 2 hours
< 1 business day
< 1 business day
Target Resolution Time
<1 business day
< 2 business days
< 5 business days
Next scheduled release

Note: These target times are based on when Valid8 received all necessary information related to the reported issue.

 

License Agreement

All Valid8.com products are delivered subject to users accepting our license agreement. If you do not agree with the terms and conditions of the license agreement, please contact us.